REFUND & CANCELLATION POLICY
Effective Date: August 17, 2026
Refund & Cancellation Policy
Pipeline jobs change. Weather changes. Crews get moved. We understand that better than most.
At the same time, putting on a Pipeliners Tour stop requires venue commitments, equipment, staffing, production, insurance, merchandise, travel, marketing, and other expenses well before event day.
This policy explains how cancellations, transfers, refunds, and event changes are handled.
1. Event Tickets
Unless otherwise expressly stated at the time of purchase:
All Pipeliners Tour ticket sales are final and non-refundable.
Tickets may be transferred to another eligible person unless prohibited by the applicable ticket type or event rules.
2. Pipeline Worker Job Transfers, Layoffs & Relocations
We know the ROW can move you with very little warning.
If you cannot attend because you have:
- been moved to another pipeline job;
- been relocated to another spread;
- been laid off;
- been dispatched elsewhere; or
- experienced another significant work-related pipeline relocation,
contact us at:
Pipeliners Tour may allow your unused admission ticket to be transferred to another eligible Pipeliners Tour stop.
Transfers are:
- subject to availability;
- limited to unused tickets;
- subject to ticket-price differences, if applicable; and
- not redeemable for cash.
Approval is at Pipeliners Tour’s reasonable discretion.
3. Rain or Shine
Unless otherwise announced, Pipeliners Tour events are rain or shine.
Ordinary rain, mud, heat, cold, wind, dust, or other expected outdoor conditions are not grounds for a refund.
Come prepared for the conditions.
4. Lightning & Severe Weather
Safety comes first.
Lightning, severe storms, excessive wind, dangerous conditions, or other safety concerns may result in:
- temporary event delays;
- suspended demonstrations;
- modified competition schedules;
- activities being moved;
- shortened programming; or
- temporary evacuation of certain areas.
A temporary weather delay or schedule modification does not automatically qualify for a refund.
5. Event Schedule Changes
Schedules and event features are subject to change.
Pipeliners Tour may change, replace, reschedule, or cancel:
- DJs or entertainment;
- competitions;
- demonstrations;
- equipment displays;
- speakers;
- sponsors;
- vendors;
- activities;
- giveaway timing; or
- other event programming.
The inability of a particular sponsor, vendor, performer, speaker, contractor, company, or attraction to attend does not constitute cancellation of the event and does not qualify ticket holders for a refund.
6. Event Postponement
If an event is postponed, existing tickets will generally remain valid for the rescheduled date.
If you are unable to attend the rescheduled date, Pipeliners Tour may offer a transfer or event credit, subject to the circumstances of the postponement and applicable law.
7. Event Relocation
Pipeliners Tour may relocate an event when reasonably necessary because of venue issues, weather, government restrictions, safety concerns, capacity, or circumstances outside our control.
If the replacement venue is within a reasonable geographic area of the originally announced location, the event will generally not be considered canceled.
8. Event Cancellation by Pipeliners Tour
If Pipeliners Tour cancels an entire event and does not reschedule it, ticket holders may be offered:
- transfer to another Pipeliners Tour stop;
- event credit; or
- another remedy announced for that cancellation.
Any refund rights required by applicable law will be honored.
9. Removal From an Event
No refund will be provided when an attendee is denied entry or removed for:
- unsafe conduct;
- fighting;
- harassment;
- intoxication;
- violation of event or venue rules;
- unauthorized entry;
- fraudulent tickets;
- interference with equipment or demonstrations; or
- other misconduct.
10. Competitions & Registrations
Registration fees for competitions, challenges, demonstrations, or special activities are generally non-refundable after the applicable registration deadline unless otherwise stated.
If Pipeliners Tour cancels the specific paid competition or activity, we may issue a refund, credit, or transfer for that activity.
11. Crew Bags & Ticket Add-Ons
Crew bags, merchandise packages, VIP-style upgrades, or other limited-quantity ticket add-ons may be non-refundable because inventory is purchased or reserved based on orders.
If Pipeliners Tour cannot provide a paid add-on, we will provide an appropriate refund, substitute, credit, or other legally required remedy.
12. Merchandise
Merchandise return eligibility will depend on the condition and type of item.
Unless otherwise stated at purchase:
Eligible Returns
Unused, unworn, unwashed merchandise may be eligible for return within 30 days of delivery.
Original proof of purchase may be required.
Non-Returnable Items
The following may be final sale:
- personalized items;
- custom merchandise;
- worn or washed merchandise;
- damaged merchandise caused after delivery;
- event-specific clearance items;
- giveaway items;
- promotional items; and
- merchandise specifically identified as final sale.
Defective or Incorrect Orders
If we send the wrong item or an item arrives materially defective, contact:
Include your order number and photographs when applicable.
13. Sponsorships & Vendor Purchases
Sponsorships, vendor registrations, activation purchases, and commercial participation are governed by the separate Sponsor & Vendor Terms and any applicable written agreement.
They do not follow the consumer ticket-refund rules above.
14. Processing Fees
Third-party ticketing, payment-processing, or service fees may be non-refundable depending on the applicable provider and the circumstances of the transaction.
15. Chargebacks
If you believe you were charged incorrectly, contact us first at:
Nothing in this policy prevents you from exercising lawful payment-dispute rights.
Fraudulent chargebacks or disputes involving properly delivered tickets, sponsorships, merchandise, or services may result in cancellation of current or future transactions.
16. Questions
For questions regarding a ticket, transfer, cancellation, or order:
Email: info@thepipelinelife.com
Please include your:
- full name;
- order number;
- event name; and
- reason for contacting us.
Pipeliners Tour. Built by the crews. Backed by the best.